RETURN AND EXCHANGE POLICY

FOR IN-STORE AND ONLINE PURCHASES

This Return and Exchange Policy forms an integral part of the Terms and Conditions of Use.

1. Company Identification

This website is owned, operated, and maintained by Julia’s Boutique, with its principal place of business located at:
227 Main Street, Marlborough, Massachusetts 01752, United States.

2. Customer Support Contact Information

If you require any information, clarification, or assistance regarding this Return and Exchange Policy, you may contact Julia’s Boutique through the following channels:

Phone: (508) 826-4777 (Monday: 3pm to 7pm, Tuesday through Friday, 11:00 AM – 7:00 PM, Saturday 10am to 5pm, Sunday is closed- EASTERN TIME)
Email: contact@julias.boutique
Mailing Address: Julia’s Boutique, 227 Main Street, Marlborough, MA 01752

All inquiries will be acknowledged through the same communication channel and responded to within five (5) business days.

3. Scope of Policy

In accordance with applicable consumer protection laws of the Commonwealth of Massachusetts, Julia’s Boutique offers returns or exchanges exclusively for items that are defective or damaged.

4. Defective or Damaged Products (Within 7 Days)

If a product purchased in-store or online is found to be defective or damaged, the customer may request a return or exchange under the following conditions:

4.1 Notification Period

The customer must notify Julia’s Boutique within seven (7) calendar days from the date of receipt of the product.
If the deadline falls on a weekend or public holiday, the request may be submitted on the next business day.

4.2 How to Request

To initiate a request, the customer must contact Customer Support and provide:

Proof of purchase (receipt or order number)
Product name and description
Description of the defect or damage
Customer contact information

4.3 Return Method

The product must be returned to Julia’s Boutique via mail or another approved delivery method, and the cost of shipping is the customer’s responsibility.

4.4 Product Condition Requirements

Returned items must meet all of the following conditions:

Original packaging intact
Tags attached
Unworn, unwashed, and unaltered
No signs of use
Defect consistent with the reported issue

4.5 Inspection and Resolution

Upon receipt, Julia’s Boutique will inspect the product and determine eligibility:

If Approved:

The customer may choose one of the following options:

Replacement with the same item (if available), at no additional cost
Store credit (including original purchase price and shipping costs)
Exchange for another product (price differences may apply)
Refund to the original form of payment

Refunds will be processed within seven (7) business days after approval.
Processing times for credit card refunds depend on the customer’s financial institution.

If Denied:

If the returned item does not meet the above conditions, the customer will be notified and may:

Arrange in-store pickup; or
Pay for return shipping to have the item sent back

5. Requests After 7 Days

After the 7-day period, returns or exchanges for defective or damaged items will not be accepted, except where required by applicable law.

However, Customer Support remains available to assist with any product-related questions.

6. Final Sale Items (Promotions)

All items purchased under the “Sale” or “Promotions” section are considered:

Final Sale
Non-returnable
Non-exchangeable
Non-refundable

Customers are encouraged to carefully review all product details prior to completing their purchase.

7. Legal Disclaimer (Massachusetts Compliance)

Nothing in this Policy limits or excludes any rights granted to consumers under the laws of the Commonwealth of Massachusetts, including any applicable implied warranties.

8. Customer Acknowledgment

By completing a purchase, the customer acknowledges that they have read, understood, and agreed to this Return and Exchange Policy.